A Community Scheme is defined as “any scheme or arrangement in terms of which there is shared use of and responsibility for parts of land and buildings”, including but not limited to sectional title development schemes, a share block company, a home or property owner's association, however constituted, established to administer a property owner's association, a housing scheme for retired persons and a housing co-operative. Trustees, Executive committee members of Community Schemes and managing agents are governed by two relatively new acts and regulations that came into operation on 7 October 2016 and that modernise and improve community scheme management. These Acts are:
Sectional Titles Schemes Management Act 8 of 2011 (STSM); and Community Schemes Ombud Service Act 9 of 2011 (CSOS).
HISTORY
Grahamstown Properties first became involved in community schemes in 2008 when we took over a number of Bodies Corporate from an agency that was closing down. Since then we have more or less doubled our portfolio by the inclusion of a number of other community schemes, both Bodies Corporate and Home Owners’ Associations, which felt that the service we offer is more professional and comprehensive than anyone else. Since 2008 we have endeavoured to ensure that we are up to date with the industry requirements through membership of the National Institute of Managing Agents (NAMA), the Real Estate Business Owners of SA and our association with Paddocks.
OUR SERVICE
The service we offer is professional, but personal at the same time. Our underlying ethos is to develop lasting relationships with the Trustees and Executives, firstly, and all the owners, secondly, so that we can protect their significant investments and ensure their asset appreciates in value over time through careful maintenance of the complex. This is done through a responsive service that deals with both individual unit problems and those relating to the common property. We also provide a bookkeeping service as well as all the other administrative functions required by the Sectional Titles Scheme Management Act.
It gives me great pleasure to write this reference letter for Grahamstown Properties with whom the trustees of Allen Place Body Corporate has been working for the past 18 months. We have an exceptionally positive experience of our working relationship with Grahamstown Properties . We find the staff courteous and helpful, highly competent, and effective in their communications with both landlords and tenants. We are particularly impressed with efficient measures taken proactively to prevent possible issues in relation to maintenance and security, and quick response times in resolving such issues that do occur and are reported by either landlords or tenants. We are similarly impressed with the effectiveness of their administrative processes and financial systems which result in timeous invoicing and reporting of potential financial risks to the body corporate. Their respectful efforts to follow up on non-payment of levies are highly appreciated. I have no reservations in recommending Grahamstown Properties as a managing agent of choice in Grahamstown. In our experience, their focus on the management and rental market has resulted in the agency positioning themselves as leaders in this field as it allowed them to develop their expertise on a very particular segment of the property market.
Markus Mostert
Chair of the Trustees: Allen Place Body Corporate
Grahamstown Properties has acted as managing agents for Gray Rose Body Corporate for a little under 3 years. During this time they have provided excellent service, being proactive in terms of streamlining processes and looking for more cost-efficient options. We have been very pleased with our interactions with the staff, and are confident that the interests of our Body Corporate are being well represented and looked after. Based on our experiences we can wholeheartedly endorse Grahamstown Properties as a managing agent.
Duncan Samson
Chairman: Gray Rose Body Corporate
Kingswood Mews body corporate started working with Grahamstown Properties since 2012 as the managing agent for the complex. We worked with them through all the years till to date and we are very happy with their management in our complex. They took us through a lot of challenges that we encountered in the complex and we manage to resolve them in the process. We have learnt a lot from them and still learning. We appreciate their patience, kindness and perseverance in managing such a big complex of 40 units. We can recommend the company in managing any other complex.
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